CEO Fires 90 Percent of Support Staff, Saying AI Outperforms Them

July 13, 2023

"We had to layoff [sic] 90 percent of our support team because of this AI chatbot," he tweeted. Talk to the BotBut not everybody is buying the CEO's excuse for laying off dozens of employees, allegedly cutting his customer support budget to just $100 a month. Plenty of tech companies have announced layoffs while also making huge investments in AI tech, Insider pointed out. But gloating about laying off most of your customer support staff on Twitter isn't just inhumane. More on AI layoffs: Insider Lays Off 10 Percent of Staff After Announcing Pivot to AI