Google CEO Sundar Pichai calls AI tool’s responses ‘completely unacceptable’

February 29, 2024

Google CEO Sundar Pichai addressed the company’s Gemini controversy Tuesday evening, calling the AI app’s problematic responses around race unacceptable and vowing to make structural changes to fix the problem. The controversy spiraled when Gemini was found to be creating questionable text responses, such as equating Elon Musk’s influence on society with Adolf Hitler’s. Most companies offering AI tools like Gemini create guardrails to mitigate abuses and to avoid bias, especially in light of other experiences. “I know that some of its responses have offended our users and shown bias – to be clear, that’s completely unacceptable and we got it wrong,” Pichai said. Google confirmed the memo, and the full note from Pichai is below.